Why do I have to sign in every time I navigate to a new tab? Why can’t it save my signin info like forever???
Why do I have to sign in every time I navigate to a new tab? Why can’t it save my signin info like forever???
I love m life but still feel the app is lacking. Granted, I’ve loved to book my hotel stay via the app but looking for restaurant at or other things within the app is still very difficult.
There isn’t any point of downloading this app!
I have not even stayed at the property yet... I booked a room at the Luxor and decided to try out their app. Normally, I stay at the IHG chain but decided to try out MGM properties. The app is not a good end user experience. IHG allows one to request certain items for your room in advance like extra towels or you can alert the hotel that it's a special occasion etc. I could not find anyway to communicate with the hotel ahead of time other than a phone call. I don't mind calling and I appreciate that info but I find calling can sometimes take a lot longer along with multiple transfers to get you to the right area. There is lots of info on the app but I did not find it helpful and easy to navigate.
Booked through a 3rd party site which makes mobile checkin on this app impossible. Wasn't made aware that 3rd party checkin isn't available on this until after I waited in line for too long and was told I 'didn't have to wait anymore if I had the app'. I tried the app, didn't work. Back in line, at the back of the line. Stay is not off to good start.
I'd give it a "0" star if that was an option. I've been trying to get my mobile tickets for the show I reserved, but no success. I cannot even get an access to my room reservation. This app asks to login so many times, it's ridiculous. Don't waste your time.
not been able to login for more than 48 hrs, incorrect password although i know it is correct. Since the web site update, the app has gone haywire!
The whole point of updating an app is to make it better. They do the opposite and make it worse. Takes a special kind of people to do that and another to let that happen. Don't bother.
For those of us who are tech-savvy travelers with $$$ to spend in Vegas, the expectation for an app would be one that would be useful in multiple ways (room reservations, check in function that actually works, dining options/reservations, maps, perks, etc). I can't even sign in to the app as an Mlife member. I am very disappointed and expected much more from MGM!
Can't even sign in. Keep indicating password or email is incorrect. I can log onto the website fine. Need to fix this.
I've been trying to Mobile check in for about 45 mins now. First of all their mobile check in machines are down. All 3 of them. So I resort to waiting in line for the mobile check in. Now this stupid app is telling me there are not any rooms available even though I paid for a room??? Worst app ever. Catch up with today's technology MGM grand.
Nothing irks me more than having to login to an app multiple times in one session. Each time I click a tab, I have to sign in again. I can't even speak on the other issues because this has me fuming.
Very difficult to navigate and doesn't stay signed in. Information that should be simple to find (tier progress, etc.) is not and the menus do not scroll properly.
I remember several years ago, when I actually called MLife with a long list of problems that rendered their app unutterable. The response by the rude lady, with the heavy New York accent, on the other end of the phone was: "What?! You're using the app?! Don't use the app! It doesn't work!" Amazing! Well, it seems like a similar amount of care and professionalism continues to be interested in the development of this app! Other that the confusing navigation, which seems to leave the bottoms of pages inaccessible, until one figures out exactly where one has to tough to bring the next bit of window into view; it seems like most of the links that send you to the embedded browser are problematic. (By the way, I find it to be extremely lazy to go from a custom app to embedded browser. It looks like there was absolutely no interest in spending too much time or money, developing the app. This is confirmed by the utter lack of rudimentary QA.) In just navigating around to see what the app offered, I found a 404 Page Not Found error, and God forbid you would want information regarding the various tiers (this would seem like something that should take priority in the app, given that MLife is a loyalty program), because the page that is supposed to display the tier information only shows the leftmost two columns!!! So I guess anything Gold or above is a secret, SHHH!!!
It's near impossible to find your points without stumbling across them by accident. Always asks you to sign in even though your already signed in. Not convenient at all. Looks good but that's about it.
Seeing improvements finally... took MGM a few years. Signing in works now.
This app does not keep you signed in. Every time you sign in and leave the page it asks you to sign in again. Also to find your points is very difficult to navigate to.
Doesn't stay logged in - completely forgets username and password every session. Provides no useful information, can't even view mLife points without stepping through a convoluted series of hidden menus.
Do not waste your time with this app. Tried to do pre-check in and mobile ck in and it couldn't find our reservation!!! Then it finally did locate it but came back as error can not process. Had to go to service desk upon arrival which the app is designed for you to skip. Using this app to find out about restaurants and other features is really slow and cumbersome. Faster to look at the hotels website. Epic fail!!!
The old app was fine. This is horrible. Once you select something, nothing is viewable on your screen. What's the point of the new app if it doesn't work?!?!? Plus others have said it but no one has fixed it. Very disappointed. Had hoped to redeem my awards but this looks like a scam. Thanks MGM for nothing.
Every time I try to book a show or change my password, I am always getting the, "due to a system error, unable to process your request at this time. Please try again later" This was the same issues in the previous app. Come on MGM, you are a multi-billion dollar industry. Please fix these issues. I think you would see more of an uptick in profit if people can see their points on there app.
Please fix this. Calendar to book rooms doesn't work.
I cannot login to my Mlife account "due to a system error" and should "try again later." It's been three days and that's unacceptable. Worthless app for my uses until whatever is wrong gets fixed.
Where are the maps? That's the MAIN REASON anyone would want an app like this.
I tried to do the mobile checkin on this worthless app. Took me 20 minutes and I got nowhere. M-life integration is horrible. The usability of the form is disgusting. If this was made by a couple 14 year olds in an intro development class, they would get a solid B. I expect more from a company the size of MGM. Hire more developers or hire better developers you morons.
I can now find all the MGM shows and restaurants that I can earn M Life comps all in one App instead of search through several different resort apps.
Great app, but iPad version would greater
Booked the MGM StayWell Room. First of its kind in staying healthy, HoWEvEr the bullet points of amenities/perks as a Stay Well Guest are false. Called reservation rep's and they are denying that a massage or facial is a perk with the room. Beware. Misleading. BBB!!!!
nice app helped me get around hotel saved me 20% off room
Should that be "live"? You may want to search for more spelling errors.
Why does this app not include upcoming UFC fights? I have tickets to May 24th 2014 but it's not listed on the app. Anywhere?
Crashes on startup.
Try to book a room and it either freezes or just spins and spins. Horrible!
Need to fix book air fair and room option it doesn't work
Every time I try to open the app it shuts down! Please fix this!!!
Feeling like we may have made a mistake choosing the MGM. We had a 6:00 am flight after getting to the airport at 4:00am. We were here and checked in before 9:00 and we are still waiting for a room. We were just told the soonest would be 3:00. I find it hard to believe that with all the people we saw checking out that a room could not have been ready sooner than regular check in. The gentleman that checked us on was very polite and assured us that a room would be ready soon. Feeling as if we should return to Bailys. They had our room ready by 10:00 the last time we came. Trying to be polite, Katy F Sent from my iPhone
Best place to live it up!!!
Whoever writes the updates in this app should be promoted. I stayed at the mgm grand and everything I wanted to do was described in such great detail and was so up to date and accurate. As a first time visitor and soon to be vegas perennial, I am thankful for having an app like this to help me out!
In certain areas of the app, I keep getting a communication error popping up every second and have to keep exiting that page and going back to it to refresh the info list and description. Otherwise, it'd be a very good app.
Have you ever heard of updating your up-and-coming events does anyone even look at the website that works at the MGM Grand?
Showed the 2-for-1 cocktails and was told that it was only for Smirnoff drinks... Didn't say that in the offer.
I had zero problems with this and thought it had a great floor plan, great directory, great room details, and especially great info about the restaurants. Easily one of the best hotel apps I've ever used.
Floor plans worked perfect for me when I was indoors - there were at least three of them for different areas of the casino. Also it popped an alert that said it was in "offline mode" when I lost my 3G signal... and I wasn't on WiFi... so it was a life-saver in my book! Great app MGM Grand!
Overall the app was absolutely useless during my stay: -Crashes - I couldn’t get it to open in iOS4 when I wanted to use it to call the hotel in-route…so I had to look up the number via the web -No floor plan – probably the most useful feature would be a simple floor plan / directory to know where things are in relation to other things so one can find their way through the maze of casino, bars, shops, etc… There’s only a google map of the outside of the building. There's no cellular data, wi-fi, or GPS signal on the casino floor so it's not going to help you find your way around based on location. -There’s no information on the app that isn’t on a brochure in the room. Don't waste your time installing this app thinking it's going to be any help. It was probably made only because everyone else has one.
This app is a good idea, but it would be much better if MGM resorts would create one giant app for all of their properties..
Real cool MGM app that features lots of hotel info, things to do, vegas strip map and best of all, there are some promotions on here worth looking at!
#1 name in Vegas!
If you need info on MGM, this app id a must! VEGASBABY!
The app does a great job of distributing the information about MGM Grand - from viewing the photos of each suite types to upcoming events at MGM Arena. I was particularly impressed by the sheer number of contat info in the App where hotel guests no longer have to flip through the thick guest service book in the room to reach any departments of the hotel (I.e. Concierge, Guest Service, etc). The only downside of this app in my opinion is the waste of screen space on iPhone with useless pictures on top. They make valuable information hard to see and it makes the total user experience a bit clumsy. Besides that, a great app with good potential. I can't wait for future updates.